For more information on setting up your parent account for the gradebook click the "online tutorial" button (you must have Flash Player installed to view the video) or download the Handout (you need Adobe Acrobat Reader for the pdf file).

***AFTER SIGNING UP FOR A NEW ACCOUNT YOU MUST WAIT FOR THE CONFIRMATION E-MAIL BEFORE TRYING TO SIGN IN.***

If your email is set to only accept certain email addresses you need to add the address gradebooksupport@lubbockisd.org to your allowed addresses.

Who to call for help?

  • For technical support on setting up the gradebook email GradebookSupport@lubbockisd.org.
     
    • Be sure to read the FAQ site for frequently asked questions.
       
  • For information about your child's school id number or PIN number contact the school office at your child's campus.
     
  • For questions about an assignment, grade, or absence contact your child's teacher.

Frequently Asked Questions for Parent Access to the Gradebook

  1.  Where do I start?
  2.  What information do I need about my child?
  3.  Is there a handout or tutorial?
  4.  What is the PIN number?
  5.  Who do I contact for technical support?
  6.  Who do I contact if I don't know my child's information?
  7.  Are there any technical tips that might help?
  8.  Once setup, what exactly will I see on my child's screen?
  9.  What if I have a question about a grade?
  10. Can I be notified about grade or attendance issues automatically?
  11.  What if I forgot my password?
  12.  I never received the confirmation email. How come?
  13. How do I change my email address/username?  
  14.  How can I view the document the teacher attached to an assignment if I don't have the software?
  15.  Why am I no longer receiving average and absence notifications to my email.
   
  For questions not covered here, please feel free to contact gradebooksupport@lubbockisd.org.

 

 

  
     
     
     
 
top 1.  Where do I start?
  Visit www.lubbockisd.org , hover your cursor over the Parent/Students button, and select Gradebook from the menu. Then download the handout, watch the tutorial, and then start by clicking the New Account button. You will have to have a valid email address as your username.
   
   
top 2.  What information do I need about my child?
  You will need to know your child's full legal name, their Student ID (which is a 9 digit number that can be found on the report card), their PIN number (which is their SS#), their birthdate, their grade level, and their zip code.
   
   
top 3.  Is there a handout or tutorial?
  There is a company provided video tutorial on the gradebook website. Click on the button labeled "Online Tutorial" to view the movie (you will need Flash Player installed on your computer to view the movie.

You can also download the handout by clicking on the PDF at the top of the screen labeled "Handout". (You will need Acrobat Reader installed on your computer to read the PDF file.)
   
   
top 4.  What is the PIN number?
  The PIN number is the student's social security number. If you have not provided this number to the school, a state generated number is used. Please contact the school for that number.
   
   
top 5.  Who do I contact for technical support?
  If you are having technical problems logging into the gradebook, contact 
   
   
top 6.  Who do I contact if I don't know my child's information?
  If you are not sure about your child's numbers used to access the gradebook, for the interest of safety, contact your child's school office. The Gradebook Support email does not have access to these numbers.
   
   
top 7.  Are there any technical tips that might help?
  Sometimes, pop up blockers will prevent the gradebook from appearing. Holding down the CTRL button on the keyboard while clicking the gradebook link will let the pop up through.

Pressing the F11 button on your keyboard will maximize the screen to see more information on the screen at one time. Pressing the F11 button again will return the screen back to its original state.

Click the Help button at the top of the screen for other technical issues.
   
   
top 8.  Once setup, what exactly will I see on my child's screen?
  After the initial setup, you will see your child's (or children's) name listed on the screen. Once you click on the child's name, you should see a screen that looks like the report card with classes and teachers listed. Beside that you will see the number of Absences for the year and the number of missing scores for the current 6 weeks. Then you will see the averages for each 6 weeks. Clicking on the average will take you to a summary screen for the class that will show details about each assignment and assignment grades.
   
   
top 9.  What if I have a question about a grade?
  If a question about a grade, assignment, or absence comes up, you should contact your child's teacher at the school with your concern. The Gradebook Support email can not supply answers about a child's assignment or grades.
   
   
top 10.  Can I be notified about grade or attendance issues automatically?
  Once a student has been selected, you should see a Notifications button. Click that button to setup to be notified (by email to the address that you provided) if your child's average drops below a number that you set or if your student had an unexcused absence. Make sure to set the report frequency, copy to classes and click the Save button.
   
   
top 11.  What if I forgot my password?
  Click on the button on the gradebook screen labeled "Forgot Password". Type in your username (your valid email address) and your password will be sent to your email address. Do not call the school or email Gradebook Support as they can not look up your password for you.
   
   
top 12.  I never received the confirmation email. How come?
  Several reasons could prevent you from receiving the confirmation email.
  • The provided email was not a valid email address (either not in use or incorrectly typed).
  • The provided email address does not accept unauthorized email (addresses outside of your specified approved email list). You will need to make sure that gradebooksupport@lubbockisd.org is listed as an approved email address.
  • The confirmation email went to a SPAM, Junk, or Bulk mail folder. Make sure you check those folders for an email from gradebooksupport@lubbockisd.org. You may need to check with your email service provider about this issue.

 
   
   
top 13.  How do I change my email address/username?
 

1. Log into the gradebook with your old email address and password.

2. Click on the Your Account button.

3. Change your username (your new email address) where it says username and confirm username.

4. Change the password if you wish.

5. Click the Save button.

An email will be sent to your new email address as a confirmation that you changed your username (email address). No other action is necessary. Just start using your new email address to login to the gradebook.

 
   
   
top 14.  How can I view the document the teacher attached to an assignment if I don't have the software?
  Teachers now have the ability to attach documents they use in class to the assignments. In district we use the Microsoft Office suite. If you don't have that software you can download the Windows version viewers to your PC so that you can download, view and print the documents. Visit the Microsoft Download Center for other versions.

 
   
   
top 15.  Why am I no longer receiving average and absence notifications to my email.
  First of all check to make sure you have subscribed. Out beside your student's name there is a link. If the link says subscribe, you need to click it (and now it says unsubscribe). (If you don't want to receive the notifications anymore for that student click the unsubscribe link).

If you are subscribed and still are not getting notifications, make sure to check your SPAM, BULK, or JUNK mail folders. As email service providers do updates sometimes our messages get sent to those folders.