The goal of Student & Parent Resolutions is to ensure that our students, parents, and guardians are able to have their issues resolved in a timely manner and for all parties to reach a resolution. Below are steps to ensure concerns are addressed in a timely manner.

Step 1: Contact appropriate school staff

• Parents should first conference directly with the individuals involved (teacher, coach, etc...).
• The majority of concerns are resolved by a conversation between those involved.

Step 2: Contact campus administrator

• Campus administrators are responsible for all of the school's processes and procedures.
• Campus administration can offer clarification of school policies and procedures.
• When necessary, conferences with involved parties can be arranged to work toward a solution.

Step 3: Contact Director of Student and Parent Resolutions

• If Steps 1 & 2 have not resolved your concern, a meeting involving the Director of Student and Parent Resolutions can be arranged in an effort to reach a resolution.

Department Contact Information:

Lubbock ISD Central Office
1628 19th 
Lubbock, TX 79401

806-219-0036