Employees (adult health plan members) who participate monthly in the Living Better Diabetes Program can receive up to $2,500 annual reimbursement for diabetes related costs. Up to $100 for eligible physician visits.

Steps to take:

1. Reach out to iaWellness at 806-765-7265 or info@iawellness.com to ask about Living Better Diabetes Program participation. (Monthly participation required to be eligible for reimbursements.)

2. Download a claim form to print and complete.

3. Attach backup showing services you'd like to claim. (Examples of backup: a pharmacy slip showing the date, drug information and cost, or a paid receipt from a provider's office with the accompanying explanation of benefits.)

4. Submit the completed claim and backup to Risk Management. Fax 806-766-1195 (Scanned emails must be PDFs and not images.)

Contact 806-219-0283 for questions about claims submissions. All claims are processed for payment or rejection within a 30-day window.

***Diabetes claims must be submitted with all required documentation supporting the claim (i.e. pharmacy slips, receipts, etc.) along with the completed LBD form within sixty (60) days for processing.  Claims submitted after sixty (60) days will be denied.***

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UPDATE - 2/22/2023:

*The Monthly Living Better with Diabetes Education programs are now available on the NEW wellness portal each month

*Access the new portal at lubbockisdwellness.wellright.com

*Register your account (if you have not already), scroll down to the section "Living Better with Diabetes", hover over the month's education and click "Learn", click "Take Course", view the video, and scroll down to answer the short test questions

*Please remember, the course will only be available in the "Living Better with Diabetes" section in the month it was assigned

*You will receive an email upon completion of the course

*Please forward the completion email to Vaun.Murphrey@lubbockisd.org to facilitate the Living Better Diabetes claims process

*Effective 4/1/2023, all monthly courses MUST BE completed in the month the course is released in order to gain credit for the Living Better Diabetes claims processing or the claim will be rejected for non-participation.  Again, failure to complete the assigned class in the month assigned will result in rejection of your claim(s) for reimbursement for that month - no exceptions - you will no longer be able to go back and make up classes for reimbursement for a previous month's education program.  The goal of the Living Better with Diabetes program is for participants to manage their diabetes plan, education, etc. on a concurrent basis

*All Living Better Diabetes claims must be submitted within 60 days of the expense to be eligible for reimbursement - claims outside the 60 days time frame will be rejected

*Employees and spouses covered on one of Lubbock ISD's medical plans are the only plan participants eligible to participate in the Living Better with Diabetes Program and Living Better Diabetes reimbursement process

If you have not registered your account and need a new registration link or have trouble accessing your account or the monthly LBD education, please contact iaWellness at info@iawellness.com or call 806-765-7265 for assistance.  If you are a spouse participating in LBD, ask your spouse who is the employee to send you an invitation to join!  They can go to the top right corner to access their account information and click "Family" to invite you.

Living Better Diabetes Claim Form

Diabetes Management Simplified

Welcome Kit Information