New Help Desk Ticket System Incident IQ (IIQ)

  • To Enter a help desk ticket, sign in at https://lubbockisd.incidentiq.com with the same Lubbock ISD credentials used for the other district systems. 

    Users may also access the new Help Desk system from the links on the www.lubbockisd.org website or through the Lubbock ISD Links bookmarks folder when signed in to the Chrome Browser.

     

  • How to Login  Video   Handout How to login to Incident IQ; https://lubbockisd.incidentiq.com/
    Set User Profile  Video  Handout Set up user profile for dashboard set up, favorite assets, and notifications    
    Create New Ticket  Video  Handout Create a new ticket from scratch
    Quick Ticket  Video  Handout Create a ticket based on a favorited asset
    The Dashboard  Video  Handout Learn about the information the dashboard shows
  • In an effort to provide better customer service and keep detailed information about the district technology resources, Lubbock ISD has transitioned to a new Help Desk ticketing system, Incident IQ. Employees no longer enter Help Desk tickets in Eduphoria or Asset Panda; instead, users will submit requests via the new system. 

    Teachers and Staff will be able to:

    • enter a Help Desk ticket
    • see detailed notes about the resolution of that ticket
    • see a history of technical issues that have been turned in about a device
    • see a current inventory of devices in the classroom
    • utilize a web browser from any Internet-connected device or use the iOS or Android mobile app

     

  • YES, there’s an APP for that!

     

    iOS app Android App