New Help Desk Ticket System
To Enter a help desk ticket, sign in at https://lubbockisd.assetpanda.com/ with the same Lubbock ISD credentials used for the other district systems.
Users may also access the new Help Desk system from the Popular Links button on the www.lubbockisd.org website or through the Managed Bookmarks folder when signed in to the Chrome Browser.
In an effort to provide better customer service and keep detailed information about the district technology resources, Lubbock ISD has transitioned to a new Help Desk ticketing system, Asset Panda. Employees no longer enter Help Desk tickets in Eduphoria; instead, users will submit requests via the new system.
Teachers and Staff will be able to:
- enter a Help Desk ticket
- see detailed notes about the resolution of that ticket
- see a history of technical issues that have been turned in about a device
- see a current inventory of devices in the classroom
- utilize a web browser from any Internet-connected device or use the iOS or Android mobile app